Create an account plan for the T0 and T1 of their portfolio
Daily animation of the account strategy for each of their targeted clients
Management of the ONBOARDING (setup) of solutions marketed by the New Business team to clients; they pilot and coordinate with internal teams to ensure adherence to deadlines, financial commitments, and proper deployment of the solution by the client
Respond to commercial and legal requests from their clients
Generates Upsell and Crosssell
Develop strong interpersonal relationships with decision-makers and users to foster loyalty
Anticipate the needs of their clients and be proactive with them. To do so, they work closely with support teams to identify recurring client requests and implement a commercial strategy to offer them tailored support solutions. Strong market monitoring will complement these actions
Be involved in the department's activities: make proposals to improve processes, knowledge of the ecosystem, and take on substantive issues to be determined with the Sales Department
Adapt their approach according to encountered situations and mobilize internal and external teams for the proper follow-up of clients under their responsibility
Responsible for maintaining and constantly updating internal CRM tools
Commercially responsible for the proper adherence to and renewal of contractual commitments with clients (financial and legal commitments)
Anticipation and management of client risks and crises, and implementation of actions to address them
Create client success stories and make them available to internal teams (sales, support, ...)
Requirements
Advanced French and English language skills (minimum C1 proficiency level)
Autonomous with strong communication skills (ability to present documents clearly / facilitate various meetings)
Client-oriented: Ability to understand the needs and requirements of clients, to anticipate their expectations, and to provide quality service to ensure their satisfaction
Sales skills: Ability to identify and seize commercial opportunities, to negotiate contracts, and to conclude sales while maintaining good relationships with clients
Account management: Ability to effectively manage a portfolio of clients, to develop account plans, to track performance, and to ensure client retention
Organizational skills: Ability to prioritize tasks, to manage time effectively, and to work autonomously while meeting deadlines
Analytical skills: Ability to analyze client data, interpret market trends, and make informed decisions to optimize account performance
Team spirit: Ability to collaborate with other members of the sales team and internal departments
Problem-solving: Ability to quickly identify potential issues and find suitable solutions to resolve them while maintaining customer satisfaction
Industry knowledge: Deep understanding of clients' industry sector, market, competition, and market trends in order to provide relevant advice and solutions
Capacity for innovation: Being able to propose creative ideas and innovative solutions to meet client needs
Your Benefits
Friendly home office policy
Flexible working hours
Meal vouchers and transportation subsidies
Professional training
Company library with the possibility to buy new books
Celebrations of special events e.g. marriage, childbirth, work anniversary
Local team dinners and global team events: Summer Party  and Christmas Party