How UX and platforms transform industrial digital experiences
A collaborative online event by UID and JustRelate
Duration: 60-90 minutes
Note: This event will be held in German
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The challenge facing industrial companies
Your digital solutions work. But do they work for your users?
Functional software is no longer enough. Success depends on creating digital experiences that users want to use, whether they're customers accessing self-service portals or employees managing feedback systems.
What you'll learn
Join Germany's leading UX agency UID, and digital experience platform provider JustRelate, to discover how user-centered design and modern standard software create a competitive advantage.
- Understanding UX beyond usability
Why user experience determines adoption rates and how it differs from customer experience - Navigating industrial complexity
Managing diverse user groups, security requirements, and technical constraints - Self-service and feedback as strategic tools
How thoughtful UX design transforms these touchpoints from cost centers into value drivers - Practical next steps
How to combine design expertise with platform capabilities for your specific challenges
Event agenda
Welcome & introduction
Why UX and platforms must be considered together.What is UX? More than just usability
Presented by UID: Core principles, business value, and the distinction from CX.Specific challenges in the industrial sector
Navigating complexity, diverse user groups, and security needs.Applying UX to self-service & feedback systems
A joint perspective on how to approach implementation (JustRelate) and why good UX is critical here (UID).Industry case studies in practice
UID and JustRelate showcase how leading companies have benefited from this approach.Conclusion & next steps
Summarizing the value of the UID + JustRelate partnership and outlining next steps for your business.
About the hosts
Learn in two exclusive masterclasses how you can efficiently acquire, inspire and retain customers across every channel and on every device with a customer engagement platform. Get to know proven strategies and solutions that will make your marketing, sales and service processes extremely successful.
UID | UX Agency
UID brings decades of experience making complex industrial systems intuitive and effective. As Germany's leading UX agency, they understand the unique challenges of B2B digitalization.
JustRelate | CX Cloud
JustRelate provides the Customer Engagement Cloud that powers digital experiences across the entire customer journey: from first contact through long-term service relationships.