Your role
- Work in collaboration with the Head of Customer Experience to design and implement account management strategies aimed at maximizing customer satisfaction and retention.
- Identify growth opportunities (upselling and cross-selling).
- Commercially responsible for ensuring contractual commitments and renewals are properly managed (financial and legal commitments).
- Ensure accurate and consistent maintenance of internal CRM tools.
- Collaborate with New Business for Land & Expand, CSM, Marketing, and Product teams to address client needs in a consistent and effective manner.
- Contribute to cross-functional projects to align client needs with product developments and company priorities.
- Contribute to the continuous improvement of account management processes.
- Participate in trade shows organized by JustRelate or events where JustRelate is represented.
- Work closely with support teams (administration, finance, etc.).
- Provide analysis and reporting to the Head of Account Managers.
- Prepare analysis and reporting for the Executive Committee (CODIR).
- Escalate in real time any major risks identified for a client.
- Conduct market and competitive monitoring related to the company’s target markets and its clients’ industries.
- Structure and document insights to ensure knowledge is recorded and shared internally.
Your skills
Minimum of 5 years’ experience in account management.
Professional fluency in both English and French, with native-level proficiency in French.
Strong digital and marketing culture.
Solution-oriented mindset with solid knowledge of the MarTech ecosystem.
Multi-product expertise: experience in a multi-solution environment, complex sales cycles, and the ability to manage and sell multiple solutions in a coordinated way.
Strong expertise in account management and customer retention strategies.
Excellent command of sales, negotiation, and customer satisfaction methodologies.
Proficiency with CRM tools and data analysis to track account performance.
Excellent communication and client relationship skills, particularly in remote settings.
Strong analytical and strategic thinking abilities to drive account growth.
Proactive, results-oriented, and capable of working autonomously.
Your benefits
A collaborative, supportive team culture focused on achieving outstanding results together.
An environment where professionalism and fun go hand in hand, and great work is rewarding and engaging.
Flexible work setup with a home office policy without office presence obligation, complemented by modern, well-equipped offices.
Flexible working hours with a high degree of autonomy and trust.
Continuous learning opportunities, including professional training and a budget for books.
Language classes during working hours.
Regular team activities - from sports events and gaming nights to international meetups and relaxed after-work gatherings.
Performance-based compensation aligned with clear objectives.
