Start on a broad standard, adapt it to your own processes, and keep it upgradeable as the business grows.
Companies in more than 30 countries run their sales, service, and customer relationships on JustRelate CRM.
One platform for the work behind every customer relationship
Sales, marketing, service, and order management run in one system — built for the complexity of midmarket and enterprise work, not scaled-up startup tools.
360° customer view
Companies, contacts, activities, quotes, and service cases stay linked, so every record is read in the full context of the relationship.
Steered in the process
Assistants guide users through sales, service, and order processes and cut manual coordination. Work gets carried out in the system, not just recorded after the fact.
Flexible and adaptable
57% of marketers say their CRM doesn't integrate seamlessly with their MarTech stack.
One platform, every team
Centralized work platform
Reach the information and tools for daily work from a single workspace, available wherever the work happens.
Communication in context
Email, calendar, activities, and history stay tied to the right record, so communication keeps its context instead of scattering across separate tools.
Integrated business modules
Dedicated modules for marketing, sales, service, and order management go well past contact and activity tracking.
Document management and analytics
Documents sit with the records they belong to, and analytics turn that data into reports your teams can act on.
Communication that stays in context
Internal communication in one place
Messaging between people, departments, and sites runs inside the CRM, so each conversation stays attached to the customer or case it concerns.
Cross-device chat
Send and read messages from any device. Every thread keeps its link to the customer context behind it.
System notification
Get an alert when a record changes, a new order comes in, or a task is about to slip.
Always informed
Real-time visibility keeps teams aligned, and AI summaries surface the developments worth attention.
Activity management that structures the work
Structured time management
Plan tasks for individuals and teams with a structure that keeps daily work moving.
Workflows and reminders
Configure workflows, reminders, and follow-ups so tasks complete on time and nothing gets dropped.
Shared team calendar
A shared calendar shows workload across the team and gives everyone visibility into what's planned.
Contextual activity history
Tasks, appointments, calls, and correspondence link to the right record automatically. From that history, the AI assistant can summarize a case or draft a follow-up.
Your CRM, now with AI.
8 AI features built right in. EU-hosted and GDPR-compliant.
No setup, no third parties, no data copies. Your data stays in the EU, fully under your control.
~30 %
of the workday
goes to notes, reports, and record maintenance.
~15 min
per meeting note
spent writing up a clean summary by hand.
10x
a day
your team handles repetitive writing tasks, from emails to memos.
1
click with AI
Beautify, Account Summary, email draft — right inside your CRM.
Built to fit your existing system environment
JustRelate CRM integrates with ERP, DMS, and email platforms via REST API, standard connectors, and CSV import/export with field mapping — so your data moves where your processes need it.
Need more than a CRM?
Use JustRelate CRM as a standalone solution or connect it with the wider JustRelate product suite. Combine it with Web Builder for customer-facing websites and portals, with Marketing Automation and Email Builder for campaign execution driven by live CRM data, or with the Portal module to give customers and partners direct access to their data — all managed from within the same system.
Everything needed to manage the full customer relationship
The modules your teams use to move a relationship from first contact through order, service, and renewal.
Contacts
GDPR-compliant contact management with company structures, global address formats, and duplicate checking.
Activities
Document sales and service activities with configurable workflow automation and full process history.
Marketing
Central campaign management with targeting, email marketing, events, telemarketing, and lead management.
Sales
Structured sales processes with pipeline transparency, forecasting, and mobile apps for the field.
Service
Tickets, parts, maintenance contracts, and history stay with each machine or installation, in the office and on-site.
Analytical CRM
Real-time dashboards, KPIs, and forecasting turn CRM data into decisions.
Lift your customer relationships to a new level
See what changes when every team works from the same customer record.
Before
Sales processes lack transparency and control.
After
Full pipeline visibility and clear process control.
saves time and stress.
Before
Customer data is scattered across tools.
After
Centralized data for seamless collaboration.
saves costs and prevents mistakes.
Before
KPIs and forecasts are hard to track.
After
Real-time dashboards and accurate forecasting.
priceless.
4x
complete daily tasks faster
50%
reduce manual work
Up to 30%
increase in sales
8-14%
shorter sales cycles
Four steps to successful customer management
A structured implementation process from requirements to live system, with the expertise to make it work for your organization's specific processes.
1
Requirements analysis
Your goals, processes, integration needs, and technical environment are mapped together with your teams. This becomes the basis for a CRM setup that fits how your organization actually works.
2
Solution design
A CRM configuration is designed around your processes. Demos and workshops align the setup with your sales, service, and data structures before anything is built.
3
Implementation and integration
Workflows, roles, and data models are configured. Legacy data is migrated, and connections to ERP, DMS, and other systems are established. The CRM is adapted to your system landscape, not the other way around.
4
Enablement and optimization
Teams are trained, the rollout is supported, and adoption is tracked. The system is adjusted based on real use, with ongoing optimization to keep performance high as the organization evolves.
Designed for departments like yours
JustRelate CRM is built around the way specific teams and processes actually work, including organizations managing complex products, service objects, and location-based processes.
For tervice teams
Deliver consistent service across all channels.
For IT teams
Ensure secure, scalable CRM infrastructure.
For marketing teams
Drive targeted campaigns with full customer insight.
For sales teams
Turn leads into revenue with smart workflows.
For tervice teams
Deliver consistent service across all channels.
For IT teams
Ensure secure, scalable CRM infrastructure.
For marketing teams
Drive targeted campaigns with full customer insight.
For sales teams
Turn leads into revenue with smart workflows.
Teams love JustRelate CRM
Hundreds of companies run their marketing, sales, and service on JustRelate CRM.
+34%
in productivity
Up to x2
in revenue since CRM go-live
Up to 300%
conversion rate
Digitalization is making its way not only into production, but also into sales, marketing, and service. JustRelate CRM is at the heart of this development.
Christian Hörold
Head of Inside Sales Europe & CRM at Haimer GmbH
JustRelate CRM gives our sales and service staff the ability to look at our customers more holistically and provide better service. JustRelate provides us with excellent support in many areas.
Meik Kruckemeyer
Application Manager CRM at Big Dutchman
Frequently asked questions about JustRelate CRM
Yes. Request a demo with one of our product experts to walk through the features and assess fit for your processes. Reach us at info@justrelate.com or via the contact form.
Yes. Request a demo with one of our product experts to walk through the features and assess fit for your processes. Reach us at info@justrelate.com or via the contact form.
The CRM connects to ERP, DMS, email, telephony, directory services, and configurators through open standards — XML, web services, and REST API. Standard connectors are available for SAP, abas, PSIpenta, Outlook/Exchange, and Office applications. Most integrations work without custom development; for more complex environments, the architecture supports customized interfaces as well. JustRelate has been integrating with enterprise system landscapes for over 30 years.
The CRM connects to ERP, DMS, email, telephony, directory services, and configurators through open standards — XML, web services, and REST API. Standard connectors are available for SAP, abas, PSIpenta, Outlook/Exchange, and Office applications. Most integrations work without custom development; for more complex environments, the architecture supports customized interfaces as well. JustRelate has been integrating with enterprise system landscapes for over 30 years.
The main difference is scope. Most CRM systems focus on contact management, pipeline tracking, and reporting. JustRelate CRM is an operative work platform — it supports sales, marketing, service, and order management in a single system, with service object management, object/location management, integrated communication, ERP connectivity, and portal capabilities built in. It's developed and hosted in Europe, and it's designed to remain adaptable as your processes evolve without losing upgrade compatibility. For organizations with complex products, machinery, or service-intensive processes, that combination is what makes it a different category of tool.
The main difference is scope. Most CRM systems focus on contact management, pipeline tracking, and reporting. JustRelate CRM is an operative work platform — it supports sales, marketing, service, and order management in a single system, with service object management, object/location management, integrated communication, ERP connectivity, and portal capabilities built in. It's developed and hosted in Europe, and it's designed to remain adaptable as your processes evolve without losing upgrade compatibility. For organizations with complex products, machinery, or service-intensive processes, that combination is what makes it a different category of tool.
Yes. The platform handles hundreds of simultaneous users and scales with load distribution and clustering on Amazon Web Services infrastructure. It supports multiple currencies, time-zone management, and multi-language operation, and it can connect operating sites across countries into a shared process landscape. Customers currently use JustRelate CRM across 50+ countries. The modular design means organizations can start with the functions they need and extend the system as the business grows.
Yes. The platform handles hundreds of simultaneous users and scales with load distribution and clustering on Amazon Web Services infrastructure. It supports multiple currencies, time-zone management, and multi-language operation, and it can connect operating sites across countries into a shared process landscape. Customers currently use JustRelate CRM across 50+ countries. The modular design means organizations can start with the functions they need and extend the system as the business grows.
Yes. Native apps are available for iOS, Android, and Windows. Field teams can access contacts, tasks, appointments, contracts, documents, and service data from any device. The apps support full offline use — data is available without a connection and syncs when connectivity is restored. The interface adapts to the device type, whether smartphone, tablet, or notebook.
Yes. Native apps are available for iOS, Android, and Windows. Field teams can access contacts, tasks, appointments, contracts, documents, and service data from any device. The apps support full offline use — data is available without a connection and syncs when connectivity is restored. The interface adapts to the device type, whether smartphone, tablet, or notebook.
Yes. Products, machines, and installations can be managed as service objects within the CRM. Tickets, maintenance contracts, service history, parts lists, documents, FAQs, and workflows stay attached to the object — accessible to service, sales, and management throughout the object's lifecycle.
Yes. Products, machines, and installations can be managed as service objects within the CRM. Tickets, maintenance contracts, service history, parts lists, documents, FAQs, and workflows stay attached to the object — accessible to service, sales, and management throughout the object's lifecycle.
Yes. Customer portals, tender portals, and similar applications can be built on top of JustRelate CRM data using the JustRelate Portal solution. The portal is managed and maintained directly within the CRM, so there's no separate data synchronization layer to maintain.
Yes. Customer portals, tender portals, and similar applications can be built on top of JustRelate CRM data using the JustRelate Portal solution. The portal is managed and maintained directly within the CRM, so there's no separate data synchronization layer to maintain.
Yes. PisaSales is now JustRelate CRM. As part of bringing all products together under the JustRelate brand, PisaSales was renamed and integrated into the JustRelate Home ecosystem. The product itself — the technology, the team behind it, the feature set — is unchanged. Existing PisaSales customers continue on the same system; the rebrand simply means your CRM is now part of a more connected platform alongside Web Builder, Marketing Automation, Email Builder, and Portals.
Yes. PisaSales is now JustRelate CRM. As part of bringing all products together under the JustRelate brand, PisaSales was renamed and integrated into the JustRelate Home ecosystem. The product itself — the technology, the team behind it, the feature set — is unchanged. Existing PisaSales customers continue on the same system; the rebrand simply means your CRM is now part of a more connected platform alongside Web Builder, Marketing Automation, Email Builder, and Portals.
Ready to take control of your sales, service, marketing, and order processes?
Move past disconnected tools and manual handoffs. Run the whole customer relationship in one system.