Transparency Center

Data Protection and Security
Are Our Top Priority

Trusting in cloud computing means, despite initial uncertainty and subjective vulnerability, to expect providers of cloud services to use their free zones competently and with a willingness to shoulder responsibility.

In collaboration with our technology partners, we would like to strengthen your confidence and ensure the greatest possible transparency.

Amazon Web Services

Amazon Web Services has successfully passed several certifications and is rated as a premium service provider.

Further necessary controls and independent safety tests were also implemented. For information regarding risk and compliance measures, please click on the following PDF file.

Whitepaper Amazon Web Services: Risk and Compliance (PDF)

AWS Safety Measures

  • AWS Identity and Access Management (IAM)
  • AWS Multi-Factor Authentication (AWS MFA)
  • Key Rotation
  • Penetration Tests
  • Physical Security
  • Storage Device Decommissioning

AWS Certifications and Accreditations

  • ISO 27001
  • ISO 27017
  • ISO 27018
  • C5
  • EU-US Privacy Shield
  • SOC 2
  • CSA

Further Information

Extensive background information and an overview of the AWS philosophy for the provision of a safe cloud computing platform. Whitepaper "Amazon Web Services: Overview of Security Processes (PDF)

Amazon Web Services is a technology platform with industry recognized certification and audits. Various services and computer centers provide multi-layered security systems which ensure integrity and data privacy. Please visit the AWS Security Center and the AWS Compliance Center.

Certifications and Safety Measures

ISO 9001

The certification ISO 9001 defines the minimum requirements for quality management systems irrespective of the industry involved. It aids the continual improvement of corporate processes.

Certification of the JustRelate Group GmbH (PDF)

coseco GmbH

The coseco GmbH has been appointed as the Compliance Office of JustRelate Group GmbH in accordance with § 4 Sec.1 of the Federal Data Protection Act (BDSG).

coseco assumes the obligations of the data protection officer defined in the BDSG and monitors compliance with the Federal Data Protection Act as well as other regulations regarding data privacy within JustRelate Group GmbH.

Data Processing / Technical and Organizational Measures

According to the EU General Data Protection Regulation (Art. 28 GDPR), the collection, processing or use of personal data by JustRelate Group GmbH is on behalf of the responsible party (customer).

Particular technical and organizational measures for data security will be taken by JustRelate Group GmbH in accordance with the EU General Data Protection Regulation.

Model contract for data processing and documentation of technical and organizational measures (PDF)

General Terms and Licensing Conditions

Conditions for the use and operational support system of standard software programs made by JustRelate are provided as software-as-a-service via the Internet.

General Terms and Conditions of JustRelate Cloud Services (English, 2021-06-15)
General terms and conditions, terms of use for JustRelate Cloud Services.

General Terms and Conditions of Software Use (English, 2021-06-15)
General terms and conditions, terms of use and maintenance for software applications by JustRelate Group GmbH.

General Terms and Conditions of Services (English, 2021-06-15)
General terms and conditions for services offered by JustRelate Group GmbH.

Integrated Third Party Providers and Services


The JustRelate system architecture uses the Application Error Monitoring Service Honeybadger. The service is deployed for monitoring applications on the Elastic Web Platform.


The JustRelate system architecture uses the web-based version management system of GitHub Inc. The service is used for the development of applications on the Elastic Web Platform.