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Digitalisation of everyday hospital life through tailor-made portal solutions

Reto Merges
For a while we were working flat out just on the data security aspect of our portals, and we were really pushing each other to find the best result, but all of a sudden, the solution became obvious. When such close collaboration is ultimately crowned with success, it's really fun!"

Jürgen Primbs

Head of New Technologies, Internet and Intranet

About LMU Klinikum

The LMU Hospital with its two Munich locations, Campus Großhadern and Campus Innenstadt, is one of the largest university hospitals in Germany and Europe. Every year, hundreds of thousands of patients place their trust in the clinic's expertise, care and commitment.


LMU Hospital is one of the largest university hospitals in Germany and Europe. The Clinical Center of the Ludwig-Maximilians-University Munich (LMU) is divided into 29 specialized clinics, 13 institutes and seven departments as well as 53 interdisciplinary centers, and the 1,800 physicians and 3,300 nursing staff treat 500,000 patients per year in approximately 2,000 beds.

 The hospital is one of the leading medical institutions nationally and internationally.

  • Sector
  • Employees
    ca. 10,000
  • Products and Solutions
    Hospital portal, Recruiting portal
  • Technology
    AWS, Ruby on Rails, React, multi-tenancy cryptoperimeter
  • Facts and Figures
    200 editors, 40 institutes, recruiting portal with more than 300 open positions 


To date, numerous portals have been developed based on the JustRelate CX platform; these portals help drive forward the hospital’s digitalization. The handling of sensitive patient data in the portals and the hospital's inter- and intranet required a completely new, seamless security concept. Even the developers and administrators do not have access to this data. For data transmission, the hospital uses an innovative encryption concept that is secured in multiple ways and works with temporary, local passwords.


A new web platform was developed for the patients and physicians at the LMU Hospital. The platform enables online appointment scheduling as well as allowing the bidirectional exchange of patient data between physicians. Overall, digitalization has resulted in simplified processes and has made the hospital’s work easier. The web editors were pleased that no training was required thanks to the platform’s excellent usability and easy content editing. The team can dynamically develop both the platform and portals further, as changes are possible at any time and very easy to implement. This means the hospital is ready and prepared for future developments and technologies. In particular, the team likes the API-driven development and the agile way of working with various applications as it is fun and enables a quick response to any new requirements.