Starting from now, the Koblenz-based software company will benefit from high-performance customer data management, thus creating the basis for increased transparency and process quality in its daily business processes. Founded in 1978, mps public solutions specializes in software for public administrations and is considered one of the leading IT providers for municipalities, public companies and social enterprises throughout Germany. In addition to its headquarters in Koblenz, 170 employees work in various branches throughout Germany. Together, they generate a turnover of 29 million euros and are committed to the digitization of public administration.
A special focus will concern the processing of support requests through PiSA sales customer portal. PiSA sales GmbH first held a workshop to gain an overview of the structures and working methods at mps public solutions gmbh, which was essential for a successful implementation. The project team at mps gained a comprehensive insight into the relevant modules and the range of functions of PiSA sales CRM. The decisive factors in the resulting decision in favor of the CRM software from Berlin were its comprehensive service portfolio and flexibility. Furthermore, the holistic control options for contract management and the central administration of customer and contact information were determining factors for the final decision. In particular, the PiSA sales customer portal met mps’ specific requirements and will be used from now on for the flawless recording and tracking of service tickets.
For a smooth data exchange, an interface to the ticket system Jira as well as to the telephone system Swyx was installed. After the import of old data from the ERP Navision and the existing CRM was also ensured without problems, mps can now successfully replace the outdated system.
After the import of old data from the ERP Navision and the existing CRM was also ensured without problems, mps can now successfully replace the outdated system.
Further information is available on the website of mps public solutions GmbH (German only).