Halbmond Teppichwerke implements CRM solution by PisaSales

Halbmond Teppichwerke GmbH, based in Oelsnitz, Germany, is introducing a CRM solution from PisaSales that is specially tailored to the contract business.

Halbmond's sales force will benefit from a 360° view of objects and a central knowledge base.

Founded in 1880, the traditional company Halbmond produces individual contract carpets primarily for the hotel sector. Among Halbmond's references are, for example, the furnishing of various hotels with 80,000 square meters of carpeting on the occasion of the 2014 Winter Games in Sotchi as well as the production of carpets for the film sets of the 2015 cinema production "Grand Hotel Budapest", which won four Oscars (including for best production design).

Halbmond employs about 180 people, more than half of the generated turnover of 30 million euros contribute exports of carpet products to about 40 countries.

The PisaSales CRM supports the sales staff of Halbmond with a special object template for the central recording and tracking of potential objects to be equipped with carpeting. The system offers a clear overview of all objects including the associated information and transparent management of all relationships between the involved parties such as the client, planner, contractor or even competitor at the object. At the same time, the risk of multiple processing of one and the same object is eliminated by a powerful duplicate check in the CRM system.

Thanks to a sophisticated access definition down to field and function level, only the employees involved in each case are able to access the objects concerned. Halbmond also uses a link to the Microsoft Exchange Server for automatic bidirectional synchronization of e-mails and appointments.

For more information please visit: www.halbmond.de