Solutions

Customer Portals
and Channel Portals

Individual Solutions for Your Company

With your own portal, you can exceed your customers’ expectations and create memorable digital experiences.

Customer Portals

Using your customer web portal, users can interact directly with your service and sales processes. This means that, along the customer journey, the right information is provided at the right time. Your products and services can be linked to the portal within the framework of the Internet of Things (IoT).

Examples of Customer Portals

  • Service desks
  • Ordering systems and shops
  • Knowledge databases and learning / seminar platforms
  • E-Government portals
  • Sector-specific portals (for example in medicine, education or finance)

Channel Portals

Using your channel portal, customers and vendors will be able to order products quickly and easily. The portfolio of offers can be highly personalized and the integration of a PIM or ERP system enables product data and inventory levels to be linked to the portal.

Examples of Channel Portals

  • Partner portals
  • Vendor portals
  • Allocation platforms
  • Craftsmen and service provider portals
  • Ordering systems and shops
  • Ensure competitive advantageWith a comprehensive portal, you stand out from your competitors and show that your focus is on your customers. 
  • Improve customer experienceYou increase both your business partners’ and customers’ satisfaction significantly and strengthen their identification with your company. 
  • Reduce process costsDigitalizing the interfaces between your company and your customers or business partners enables unimagined process transparency. A high degree of automatization helps to reduce costs and avoid mistakes.
  • Increase customer lifetime valueA perfect customer experience increases the duration and the quality of the customer relationship and thus the customer lifetime value (CLV). 
Client portal mockup
  • Increase salesYour portal is a powerful instrument for customer engagement, for expanding your channels and for your marketing and sales employees. 
  • Acquire new customersMake it easier for more people to find you. Let potential customers discover you through the portal, where they learn about your products and can get in touch with your sales team. 
  • Save running costsNo investment in software or hardware is necessary and operating costs are low. 
  • Get to know your customers and partners betterAll portal activities can be measured and analyzed in compliance with data protection regulations. This means you can work even more efficiently in marketing, sales, product management and support.

Portals from the Customer’s Perspective

  • Customer-focused functionsIn your portal, you can offer useful information and services and provide your customers with the most value, build a lasting relationship with them and give them a direct link to your products and services.
  • Self-serviceKnowledge databases and interactive FAQs mean your customers often don’t need to make personal contact with you. For example, they can use the portal to lodge complaints and to follow the processing status. 
  • PersonalizationIn your portal, personalization can take many forms – from content and functions which are continuously adapted to the profile and behavior of the individual visitors, to tailor-made products with individualized prices. The use of AI technologies helps you to create highly personalized business relationships.
  • E-commerceYou can also use your customer web portal as an additional sales channel by offering e-commerce functionalities. Your customers not only view information about your products, but can also order them with just a few clicks.

Your Digital Experience Platform from JustRelate

A Platform as Unique as Your Company

JustRelate develops a customized portal based on the Scrivito CMS content management system. You can design all aspects of the portal yourself and integrate your systems and processes into it. 

Integrate into Your Existing IT Landscape

Your JustRelate portal can be seamlessly integrated into your existing IT landscape and can, for example, be connected to your CRM, ERP and PIM systems. It is also possible to connect it to existing e-commerce systems.

Advantages of Cloud Software

As a software as a service (SaaS) solution, your portal uses the global infrastructure of Amazon Web Services (AWS). You don't need to purchase additional software or hardware, or worry about updates, backups or maintenance.

Fast Loading Times and High Availability

Your portal is delivered via a global Content Delivery Network (CDN). This means that content is loaded at lightning speed worldwide. The availability of your portal is 99.999%, even during extreme load peaks. 

Highest Security and Compliance

With their state-of-the-art cloud architecture, JustRelate portals minimize vulnerability to hackers and are thus protected from unauthorized access. Our portals meet all the requirements of the General Data Protection Regulation (GDPR).

No Lengthy Training Required

Your editors can start working on the portal right away. Tasks such as creating new pages, changing texts or adding new content or functions are easy.

Complex Configure Price Quote (CPQ) Functions

If your products have many variants or can be personalized for your customers, you can integrate a CPQ solution in your portal, including guided selling. Your customers configure products themselves in a guided process and according to their needs. At the end of the process, the CPQ solution calculates the price and provides, automatically and relative to the particular configuration, all the required documents such as parts lists, scope of delivery documents, accompanying documentation and handbooks. 

Other Features

  • Easy user administration for your employees 
  • Individual workflows for editors
  • Pre-optimized for search engines 
  • Collaborative content editing
  • Individual portal design
  • Administer multiple sites in one system

90 %

Of Consumers Expect an Online Portal for Customer Service.

The Functions of JustRelate Portals

  • User-related information such as news, messages, product recommendations, open service tickets, documents etc.
  • Personalized content, for example on the basis of location, branch, turnover or order history 
  • Document upload and download functions, for example for invoices and delivery notes
  • Order status display and overview of products and services already purchased 
  • Streaming of video content such as explanatory, assembly and installation videos
  • E-learning, for example through knowledge databases and podcasts
  • E-commerce components for direct orders and commissioning 
  • Communication, for example through text and video chats or customer forums
  • Extensive evaluation of the use of the portal and its functions and content

The Functions of JustRelate Portals

  • User-related information such as news, messages, product recommendations, open service tickets, documents etc.
  • Personalized content, for example on the basis of location, branch, turnover or order history 
  • Document upload and download functions, for example for invoices and delivery notes
  • Order status display and overview of products and services already purchased 
  • Streaming of video content such as explanatory, assembly and installation videos
  • E-learning, for example through knowledge databases and podcasts
  • E-commerce components for direct orders and commissioning 
  • Communication, for example through text and video chats or customer forums
  • Extensive evaluation of the use of the portal and its functions and content

The Main Advantages of Your Portal from JustRelate

For Your Company

  • Improved customer experience, stronger customer loyalty and higher customer lifetime value
  • Increased customer satisfaction with products and services
  • More revenue through new marketing and sales opportunities
  • Cost savings in support and sales through self-service, no initial investment in software or hardware
  • Improved quality of the services offered

The Main Advantages of Your Portal from JustRelate

For Your Company

  • Improved customer experience, stronger customer loyalty and higher customer lifetime value
  • Increased customer satisfaction with products and services
  • More revenue through new marketing and sales opportunities
  • Cost savings in support and sales through self-service, no initial investment in software or hardware
  • Improved quality of the services offered

For Your IT Team

  • Cloud software, based on AWS infrastructure, no staff required for operation, maintenance, backups or updates
  • Highest availability, scalability and flexibility
  • No server attacks possible due to serverless architecture
  • Easy connection to existing IT landscapes and ERP, PIM and CRM integration
  • 100% availability of customer portal functionality using APIs, development with JavaScript (ReactJS), use of Jamstack

For Your Sales Team

  • New sales opportunities
  • Personalized offers for customers, CPQ functions
  • Cross-selling and upselling
  • Direct communication with customers through text and video chats
  • Customers can place orders in the portal themselves

For Your Marketing Team

  • Omnichannel without additional effort, thanks to responsive and mobile frontends
  • User-friendliness, for example through WYSIWYG and widgets
  • Customized workflows and role management
  • Collaborative editing of pages

For Your Service Team

  • Fewer customer inquiries due to self-service and knowledge databases
  • Detailed statistics on frequently asked questions and other support requests
  • Automated provision of billing, service reports, etc.