12/01/2021

CRM Project Manager (m/f/d)

Location

Berlin, Germany

Contract type

full-time

Valid until

27/02/2021

We Are Looking for

A CRM Project Manager(F/M/D)

Job Description

  • Independent acquisition and support of new customers (acquisition of new customers) via telephone and e-mail
  • Professional leadership and motivation of the project team
  • Implementation and support of workshops and interviews with business departments and key users
  • Consulting for customers at the interface between IT and business
  • Analysis, redesign and improvement of business processes with regard to technical feasibility
  • Development of concepts and road maps for on-schedule project implementation
  • Creation of project documentation (e.g. project plans, specifications, protocols)
  • Establishing customer relationships and managing the interface to the customer
  • Support of the sales team in the acquisition of projects and consulting projects and preparation of offers for consulting and implementation services

Required Skills

  • Completed studies in computer science, business informatics or a comparable qualification
  • Ideally several years of practical experience as a consultant, project manager or internal expert (in process, product or IT management) in different industries
  • Experience in CRM consulting as well as expert in at least one professional focus (e.g. sales, marketing, service, IT)
  • Solid expertise and experience in current project management methods (agile and classic)
  • Practical experience with at least one CRM software solution
  • Experience with common business process and IT modelling methods and tools
  • Knowledge in the technical implementation of business standard software (CRM, ERP, DMS, ECM etc.)
  • Very good German and English language skills in spoken and written
  • A high degree of personal initiative and willingness to travel (D-A-CH)