12/01/2021

Computer Scientist in IT Helpdesk (m/f/d) 1st and 2nd Level Support

Location

Berlin, Germany

Contract type

full-time

Valid until

29/12/2021

WHAT TASKS AWAIT YOU AT OUR COMPANY?

For our customers you are the contact person in the area of 1st and 2nd level support. Your tasks range from answering simple user questions to recording, analyzing, qualifying and solving technical service calls concerning the PisaSales applications of our customers. Your goal is to work out solutions in a result-oriented, independent or case-related manner in cooperation with the project planning or development department.

Internally, you are the link between our customer service and the internal technical departments and externally, you are responsible for the timely provision of problem solutions.

  • Receiving inquiries, problems and suggestions (via e-mail or telephone) from PisaSales CRM users (1st level support)
  • Joint development of solutions to problems with the customer
  • Categorization and prioritization of requests / incidents and creation of tickets
  • Analysis and independent bug fixing, Java knowledge is required (2nd level support)
  • Professional and technical advice
  • Support of the customer's administrators in the maintenance of the software
  • Documentation of the processing in our ticket system

REQUIRED SKILLS AND QUALIFICATIONS

  • Training ("Ausbildung" or equivalent degree) as IT specialist, IT studies or comparable training / further training in the IT environment and already initial support experience
  • Enjoy cooperative work in a dedicated team
  • Strong communication skills and a strong service mentality
  • Knowledge of Java programming is a prerequisite, knowledge of the Eclipse suite (or similar) is desirable
  • Database knowledge (Oracle and/or MS-SQL)
  • Very good knowledge of German, good knowledge of written and spoken English

WHAT YOU CAN EXPECT

You will be assisted by a personal mentor who will gradually introduce you to your future tasks. A friendly team with a flat organizational structure is looking forward to meeting you!