Enormous potential often lies dormant in after-sales & service. The project-oriented CRM solution PisaSales now integrates an extensive service module, which offers three essential advantages: More customer loyalty, more efficiency & more sales.
The top companies in all industries have a professional service and thus gain significant competitive advantages. By using the integrated service module of the project-oriented CRM solution PisaSales, you and your company will also be able to benefit from the advantages of an industry-specific solution in the areas of complaint and reclamation processing, contract management as well as fault and maintenance processes. Significant advantages arise from the direct access to customer, product and project data. By using the PisaSales service module, sales and service staff can meet the demands of their customers for fast, qualified and cost-effective service. The module provides the following management functions: service process management (e.g. complaints, maintenance), service object management, contracts, knowledge database/FAQ and service scheduling. The requirements of the 8D method are implemented as a matter of course.
The German Engineering Federation (VDMA) is addressing the topic of service and customer support at a separate event (September 26/27, 2005, Offenbach). Within the scope of the event, the service functionalities of PisaSales service can be examined.
Since 2020 PiSA sales GmbH is part of the JustRelate Group. The more than 140 employees at the locations Berlin and Wroclaw cooperate in the development, production, marketing and sales of powerful CMS and CRM software solutions for the national and international market.